"People will forget what you said, forget what you did, but people will never forget how you made them feel."
— Maya Angelou

The Master of Hospitality Management Studies at Fairleigh Dickinson University is designed for professionals with a passion for hospitality, a desire to build leadership skills, and an ambition to expand their career opportunities.

CUTTING EDGE

Gain a competitive advantage by learning from expert faculty and joining a network of over 3000 alumni connections.

INDUSTRY FOCUSED

Study topics such as:
Online Distribution
Innovation Leadership
Lifestyle Branding
Guest Experience

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Meet our Faculty:
https://youtu.be/WxyHOGS2MQo

The Master of Hospitality Management Studies degree, which consists of 30 credits, is structured to meet the educational needs of adult learners working as managers, entrepreneurs, educators or other professionals in the hospitality industry. It is designed to provide a hospitality management education with an academically rigorous, yet flexible, program of study that meets the requirements for a professional master’s degree. For working adults seeking to upgrade their professional skills to enhance their careers, the degree program increases analytical, managerial and leadership competencies and will provide graduates with the requisite preparation for career advancement in various hospitality-related professional areas.

Program Outcomes

  • Global Competency: An ISHSTM graduate will demonstrate competency in matters of global significance including global economics and the environment as they relate to the hospitality industry.
  • Cultural Competency: An ISHSTM graduate will interact effectively within multi-cultural organizations and will exhibit an appreciation for the dynamics of cultural identity and differences essential for leading in a diverse workplace.
  • Managerial Competency: An ISHSTM graduate will demonstrate the ability to lead and manage organizational change in the workplace by applying leadership techniques including motivating, embracing diversity, mutual problem-solving, team-building, and communication to ensure that the organization’s vision and mission are achieved.
  • Quantitative Literacy: An ISHSTM graduate will demonstrate the ability to interpret and apply mathematical methods including but not limited to statistical analysis, managerial accounting, and finance to solve business-related issues.
  • Strategic Orientation: An ISHSTM graduate will demonstrate the ability to develop, implement, coordinate and/or manage a strategic plan through a collaborative process.
  • Oral and Written Communication: An ISHSTM graduate will demonstrate the ability to prepare and deliver effective oral presentations and/or write documents that present and evaluate information and opinions in a logical and analytical manner, incorporate research and documentation, and use style, grammar, mechanics, and format appropriate to an educated audience.
  • Information Literacy: An ISHSTM graduate will demonstrate the ability to evaluate and critique scholarly articles, apply qualitative and quantitative research methodology and conduct effective information search strategies utilizing the internet and other research engines and subsequently examine, assess and integrate the information into formulating an analysis for a case study and special project.

Admission Requirements

Candidates for admission to the Master of hospitality management studies degree program could be managers, business owners, or educators or hold other professional positions related to the hospitality industry. The credentials required for admission as a matriculated student include the following:

  • A graduate application for admission and a nonrefundable application fee.
  • A bachelor’s degree from an accredited college or university with a minimum cumulative grade point ratio (GPR) of 2.75. (Applicants with a GPR of less than 2.75 may be admitted as pre-matriculated students on probation).
  • Official transcripts from all colleges and universities previously attended.
  • English-language proficiency, both written and verbal.
  • Industry work experience preferred (applicants without industry work experience may be required to take foundation courses HRTM 6100 and HRTM 6200 upon evaluation).
  • Personal statement of 400 words explaining reasons for pursuing hospitality graduate studies.
  • Personal interview with a graduate program adviser.

Additional classes may be required as a prerequisite for acceptance into the program. Applicants who are unable to provide official documents at the time of enrollment may register as non-matriculated or non-degree students with the approval of a graduate faculty adviser.

Degree Plan

  • Completion of a minimum of 30 graduate credits.
  • Cumulative grade point ratio of 3.00 for the degree program of study.
  • Must earn a grade point ratio of 3.00 in each of the 3 required hospitality management courses.
  • Minimum of 27 credits completed at Fairleigh Dickinson University.
  • Maximum of seven years to complete the master’s degree requirements.

Up to six credits of graduate coursework may be transferred from another college or university if completed within the six-year period. Courses submitted for transfer credit will be reviewed and evaluated by the director of the International School of Hospitality and Tourism Management. In assessing requests for transfer credits, the faculty may require students to complete additional coursework to update their knowledge and skills to meet master’s degree requirements.

Prerequisites: Graduate Foundation Courses (6 credits)

These classes are offered for those students who do not meet all of the Graduate Program admission requirements listed above, each class is worth 3 credits:

  • HRTM6100  Hospitality Operations Management
  • HRTM6200  Tourism Destination Management

The following are the specific program requirements for the master’s degree. These curriculum areas and credit distribution requirements are designed to provide students with flexibility in planning a program of study within a focused framework of professional development.

Required Hospitality Management Courses (9 credits)

Supporting Hospitality Management Courses (15 credits)

  • HRTM7713 Financial Management
  • HRTM7714 Advanced Human Resource Management
  • HRTM7716 Service Management
  • HRTM7734 Global Marketing
  • HRTM7771 Organizational Behavior & Leadership

Elective Courses (6 Credits)

Elective courses are to be chosen by students with approval from an adviser. Choose 6 credits from the following:

  • HRTM7717 Discovering the World of Wine
  • HRTM7718 Advanced Global Seminar
  • HRTM7722 Advanced Human Resource Management
  • HRTM7723 Hospitality Education Practicum
  • HRTM7725 Curriculum and Instruction for the Hospitality Educator
  • HRTM7726 Educational Organization for the Hospitality Educator
  • HRTM7728 Graduate Internship
  • HRTM7729 Training and Development
  • HRTM7732 Hospitality Law – Legal Issues in Hospitality
  • HRTM7733 Advanced Practicum in Conflict Resolution and Collaborative Negotiation
  • HRTM7736 Accounting for Hospitality Managers and Administrators
  • HRTM7737 Global Tourism Development
  • HRTM7740 Advanced New Venture Management
  • HRTM7742 International Tourism
  • HRTM7745 International Tourism Internship
  • HRTM7746 Entrepreneurship and You
  • HRTM7997 Communications for Casino Industry Professional
  • HRTM7998 History of Casino Gaming
  • HRTM7999 Casinos’ Social and Economic Approach
  •  

Comprehensive Exam

Students in the MHMS program must pass a written comprehensive exam prior to their final semester in the program. The comprehensive exam consists of theoretical and applied questions related to all courses completed prior to the final Special Project semester.

Course Descriptions

  • HRTM6100 Topics reviewed will include Food & Beverage Management, Managerial Accounting, and Hospitality Operations Management. Students must develop a comprehensive Business Plan project that integrates these key areas to successfully complete the requirements for this course. A 3-credit course that must be taken in the first semester

  • HRTM6200 Topics explored will include tourism, Sales and Marketing, and Human Resource Management. The term project will consist of planning and developing a Tourism Destination Management project for a chosen city in Canada or the USA. Case studies of various global Destination Marketing Organizations will be analyzed and discussed. 3-Credit, free elective course that should be taken in the first or second semester.

  • HRTM7713 Students learn about current cost control strategies used to manage foodservice and lodging operations including all functional areas, such as food and labor costs, facility maintenance, engineering, and marketing. Students analyze specific companies' financial statements and financial decisions made. From an operations management perspective, students learn how to predict consumer demand to optimize inventory and price availability in order to optimize revenue.

  • HRTM7714 This course reviews the essential functions within Human Resources, including selection and retention, performance and evaluation systems, training and employee development, recruitment and succession planning, compensation, employee reward systems, employment-related laws, collective bargaining agreements, diversity and communication.

  • HRTM7715 This course provides an interactive, culminating learning project that focuses on an area chosen by the student related to the hospitality industry in line with a student's professional area of interest.

  • HRTM7716 This course familiarizes students with service strategies used by exemplary domestic and international service organizations. The course will also review the theories and methods practiced to create a service management culture in an organization's operation process. The course focuses on practical application through exploring methods for measuring customer satisfaction and total quality management applications. Learning is highly interactive; it includes case students, interactive exercises, research, class discussions and application to past and future service experiences and operation management students.

  • HRTM7717 This course provides an advanced analysis on various topics to wine. These include history, production, service and distribution. Open to non-hospitality majors.

  • HRTM7718 An eight day trip to Switzerland to the town of Engelberg. This seminar will include lectures by European university professors and hotel and restaurant managers covering European management and environmental issues.

  • HRTM7722 This course is designed to develop critical thinking, analysis, decision- making, and management skills related to the needs of graduate students interested in a focus in Hospitality Human Resources Management. Group and individual projects, case studies and presentation technologies will be utilized.

  • HRTM7723 For students with education as their area of concentration in the MS Hospitality Management program only. Student will shadow a School of Hotel, Restaurant and Tourism Management CHE (Certified Hospitality Educator) for a semester, assist and observe the learning facilitation process. A report of the experience and what learning facilitation skills were observed and learned during the semester is due at the end of the term as well as a session per session journal kept by the student.

  • HRTM7725 The emphasis of this course will be on the relationship between models in all phases of the curriculum in the Hotel Restaurant and Tourism industry. Curriculum design, content and integration incorporated with technology will be the focus for the indivi- dual who will have a career in the hospitality field.

  • HRTM7726 The emphasis of this course will be to explore, model and practice Multiple Intelligence Theory, Learning Styles Theory, cooperative grouping, teaming techniques, and other organiza- tional patterns that will prepare the individual for presenta- tions, teaching, and socialization in the hospitality industry. The organizational models covered will guide for success in the hospitality industry in marketing, education, and all of the facets of hospitality careers.

  • HRTM7728 This practical training is set to provide students who do not have extensive professional experience in the area of practice chosen with some field experience. A letter from the employer must be provided. This practical training requires completion of 27 credits as a pre-requisite.

  • HRTM7729 Explore the Adult learning theories of Self-Directed learning, expernencial learning, and Transormative learning as they apply to training in the Hospitality Industry. Additionally, we will cover assessing training needs, using resource groups to do training programs, then we will explore various kinds of training interventions from Org. development and change, executive, management and employee self development.

  • HRTM7732 Provides the student with a review of the laws applicable to the operation of hospitality enterprises. The course of study includes a review of contracts, the uniform commercial code, torts law, franchise law and a review of the current legislation and case law relative to hospitality enterprises.

  • HRTM7733 This is an applied course in the ideas, methods and skills required for collaborative negotiation and conflict resolution in hospitality contexts. The course considers how differences such as world views, class, power, culture, race and gender can affect the conflict resolution and negotiation process.

  • HRTM7734 Global Marketing for Hospitality Executives provides an overview of Advanced marketing strategies oriented to North America and Global Markets. Cultural contexts will be explored to the extent of their impact on strategy and best practices will be reviewed. The following topics will be reviewed: Strategic Planning, pricing practices, international marketing, global distribution systems and advertising.

  • HRTM7736 This course focuses on the concepts and tools pertinent to making financial decisions in hospitality businesses. The student will acquire an understanding of financial statments, radio analysis, pricing structure, cash management and working capital. Additionally students will develop the skill sets necessary to analyze and explain critical, financial concepts, trends and results.

  • HRTM7737 This course will examine global financial institutions perception of tourism as a foreign exchange generator for developing countries. Principles and philosophies of tourism will be examined and its impact on local cultures and economies. Nature tourism/ecotourism will also be examined.

  • HRTM7740 This is an entrepreneurial course that is designed for Graduate students in the hospitality field. The course will teach the fundamental concepts of how to start and run a successful hospitality business including the development of business plans, financial projections, valuation analysis, capital raising and legal and tax reviews. It will also focus on how to identify and market to customers, as well as learn how to pitch the business plan and negotiate with banks and investors.

  • HRTM7742 This course will explore tourism as generator of foreign exchange for developing countries and how it contributes to economic development. How sustainable tourism can help economic development in developing countries will also be explored as well as economic relaionship between developed and developing countries and the role tourism plays in this relationship.

  • HRTM7745 Student must successfully plan and execute - under International School of Hospitality and Tourism Management faculty member supervision - all travel arrangements for a study abroad program at FDU. This internship requires student's ability to travel with the group for which he/she planned all arrangements. STUDENT MUST HAVE A B+ OR ABOVE GPA

  • HRTM7746 An introduction to the basic components involved in establishing and operating your own business in the hospitality/tourism industry. Topics include how to create a concept and product, how to develop a business plan, pricing, product development, advertising, distribution, logistics, market research, sales, banking (letters of credit), and organizational skills. With a hands-on approach, the course will provide you with the tools needed to succeed in establishing and running your business.

  • HRTM7751 An introduction to graduate studies with heavy emphasis on referencing and Citations in APA style. The second portion of the semester emphasizes research. Quantitative and qualitative research studies are explored, discussed in depth and critiqued. A comprehensive research proposal is the goal of this course.

  • HRTM7752 Research Methodology II is a required course designated to supplement the Research Methodology I course that should be taken after 18 credits have been achieved in the Graduate Program. Students will apply the research methodologies introduced in this course to create a special project research proposal.

  • HRTM7997 This course will help casino industry professionals improve their communications skills. First focus will be on writing, including essays, letters, memoranda, and reports. The second component will handle oral communication and stress both public and private speaking. Finally, the unique problems of communicating effectively in the casino industry will be tackled, including language barriers and problems intrinsic to the culture of gambling.

  • HRTM7998 This course will familiarize students in the gaming hospitality industry with the historical development of gaming. This will help industry professionals not only by increasing their knowledge of information about their chosen field, but by giving them a better perspective on how and why the industry evolved as it did. It will provide them with an accurate picture of current developments in the casino industry throughout the nation.

  • HRTM7999 Introduction to the casino operations and management with a social and economic approach. Emphasis on the multiplying effects that casinos have on communities and social problems.