Lecturer of Hospitality & Tourism Management

Sports Management, International School of Hospitality, Sports, and Tourism Management

CONTACT INFORMATION

Courses

  • Human Resource Management
  • Advanced Human Resource Management
  • Organizational Communication and Conflict Management Lodging Operations
  • Revenue Management Property Management Hospitality
  • Operations Management Professional
  • Development Sequence (Internship) Special Project

Research

  • Strategic Management

Education

  • MS, Edinburgh Napier University
  • BCom, Ryerson University

Academic Profile

Denise Chiang, Lecturer, comes to FDU with over 15 years of industry experience in Program Management, Corporate Training, Business Development, Marketing, and Event Management.

Denise holds a Master of Science degree in Marketing â?” Festival & Event Management from Edinburgh Napier University and a Bachelor of Commerce degree in Hospitality & Tourism Management with a Minor in Human Resources from Ryerson University. She also holds a Career Practitioner Development Certificate from Simon Fraser University and is currently working on her Provincial Instructors Diploma. Her academic research has been published in the International Journal of Contemporary Hospitality Management.

Denise has worked at prestigious companies in the hospitality and tourism industry around the world, most recently at Deloitte, managing quality assurance for over 10 global hotel chains. Her professional experience also includes corporate management at HRG North America and operation management at the Langham, Four Seasons, Conrad, Marriott, and Sutton Place hotels.

In her spare time, she enjoys paddle boarding, playing pickleball, going on adventures with her dog, and writing children’s literature and short stories.

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