David Zatz

David Zatz

Contact Information


  • Analytic Methods/Managerial
  • Decision Making
  • Strategic Performance Appraisal
  • Customer Experience Optimization


  • Employee Research


  • BA, Rutgers University
  • MPhil, Columbia University
  • PhD, Columbia University

Academic Profile

David Zatz focuses on using research to support change. He has considerable experience in employee and customer surveys, linkage, process mapping, and process consulting. His work has helped many organizations to cut costs while increasing service.

Dr. Zatz has spoken at conferences and has published articles in journals (such as HRMagazine and Quality Digest), trade publications, and books. He also wrote three books on other topics. He has worked with clients such as the American Management Association, the Coast Guard, Mattel (American Girl), and the City of New York.

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