Meet the new faculty in the International School of Hospitality, Sports, and Tourism Management
This academic year, across multiple disciplines and schools, more than 20 new faculty members joined the University. Let’s welcome the new lecturer in the International School of Hospitality, Sports, and Tourism Management!
FDU: What is your most treasured possession?
Denise Chiang: My cultural identity.
FDU: What sparks your curiosity?
DC: Social injustice.
FDU: How do you think COVID-19 has affected the hospitality field? What long-term outcomes do you foresee?
DC: For obvious reasons, COVID-19 has had a devastating impact on the hospitality industry, both economically and socially. What I find inspiring is the resiliency that the industry has demonstrated through such fiercely evolving macro and micro conditions. COVID-19 has fundamentally altered consumer behavior. As such, industry leaders have had to reimagine the customer experience and innovatively reengineer their business model rapidly to not only survive, but also to continually provide a safe, stress-free, and memorable experience for all guests. This high level of change management has been eye opening for many. Factoring in high fixed costs and lower revenues, I believe the industry will continue to evolve by developing creative offerings and investing in human capital and technology to adapt to a new normal.
FDU: What brought you to FDU?
DC: The desire to be an educator in a diverse environment.