FDU Vancouver Enrollment Services
FDU Vancouver Office of Enrollment Services is dedicated to providing efficient and courteous service to a diverse population of students, alumni, faculty, and administrators. We are committed to meeting the needs of those we serve while in compliance with university, provincial, and federal regulations.
The Office of Enrollment Services is responsible for a variety of areas of the University:
- Maintenance of student academic records, including but not limited to the collection and posting of student grades, the processing of transcript requests, verification of enrollment, and the preparations leading up to a student’s certification for graduation.
- Preparation and publication of the Academic Calendar, course schedule, and exam timetable.
- Coordination and registration of all students through the web registration process offered on Self-Service or through form processing.
- Billing and collection of all student accounts. The office is responsible for the receipt and posting of all payments, loan receipts, and the issuance of refunds to students and income tax receipts.
- Student leave of absence and withdrawals.
- Study abroad and inter-campus transfer.
- Coordination of the Commencement Ceremony in Vancouver.
Enrollment Services Team
Arlette Hernandez, MAS, Director of Enrollment Services
Damien Holland, Interim Director of Enrollment Services
Uyen Le, Enrollment Services Coordinator
Karla Enriquez, Enrollment Services Specialist
Soyun Kwon, Enrollment Services Specialist
Ricardo Rios Ravelo, Enrollment Services Specialist
Sharareh Ghamkhar Sheshkal, Enrollment Services Specialist
Dina Yolanda Valenzuela Soler, Enrollment Services Administrative Assistant
Rikki Cao, Enrollment Services Administrative Assistant
Frequently Asked Questions
- How can I register for next term?
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Registration begins in March for the Summer Term, June for the Fall Term, and November for the Winter Term. The Office of Enrollment Services announces priority registration dates three weeks before the first day of registration. Please refer to the Registration page for details.
New students will be registered for their first term by the Office of Enrollment Services.
- What happens if I am on the waitlist for classes?
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Waitlist works on a first-come-first-serve basis. Students will be notified by email when a seat becomes available for them, and it is their turn on the waitlist to register. A seat will become available if another student drops out or if there is a capacity increase. If no one drops the course or if capacity cannot be increased, please contact an academic advisor to explore alternative course options.
- How much is my balance? When is the payment deadline?
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Statement of fees is available in Self-Service > Financial Information. The deadline to pay tuition and fees in full is the first day of the term. Please review the Academic Calendar for the exact start date of each term. Students with a payment plan should check their International Payment Plan (IPP) account for balance details and installment deadlines.
New students have five (5) business days to pay the first term tuition balance from the day their registration is completed.
- How can I join a payment plan?
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After completing payment for the previous terms and registration for the upcoming term, students can set up a payment plan on the International Payment Plan (IPP). Click here for instructions on how to sign up for IPP. The payment plan fee is $45.00 for each term students sign up for this option.
Important: All students on a payment plan must pay their installments directly on the IPP site. Please keep in mind the processing time to ensure payments are processed by the due date or earlier.
Students in their last term have the option to include the Graduation Fee in their payment plan by contacting the Office of Enrollment Services after declaring for graduation. They can also pay this fee separately by the end of their graduating term.
- How can I pay my tuition fees?
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For New Student Applicants: Tuition deposit can be paid following the instructions on this page either through-
- TouchNet with a credit card
- Flywire payment
Enrolled students: Refer to this page or download the Financial Information Guide for available payment options.
- How do I change my program, specialization, or minor?
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Changing program or declaring/dropping a minor (undergraduate students): Submit a Program Change Form.
Changing specialization: Submit a Specialization Change Form.
- How do I change my name, address, or phone number?
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Changing name: Submit a Name Change Form.
Changing address or phone number: Go to Self-Service > User Options > User Profile > Click on the edit icon next to ‘Other’ address or phone number to update.
- How can I request official documents?
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Students can request Confirmation of Enrollment (COE) by submitting a Document Request form. Those without access to their FDU NetID account should submit a Public Document Request form to request COE. Unofficial transcripts are available on Self-Service. Official transcripts can be ordered through the Transcript Ordering Page. Tax forms will be available on Self-Service by the end of February each year.
Please refer to the appropriate section under Request for Documents for more details.
Important: No official documents will be issued until all financial and other obligations to the University have been fulfilled.
- When can I receive my graduation documents after completing my program?
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Graduation letters and official transcripts: Approximately 3 working weeks after the program completion date (excluding campus closures and holidays). Graduation letters are only issued to students’ FDU email addresses.
Degrees and diplomas: Approximately 8 working weeks from the program completion date (excluding campus closures and holidays). Unless stated otherwise by the graduating student, all degrees and diplomas will be ready for collection at the Office of Enrollment Services.