Today’s service industry in the United States and worldwide has broadened and evolved into a major player in sustaining a healthy economy. The newest projections for the industry call for a period of unparalleled growth that will bring with it increased demand for well-prepared and skilled service innovation and leadership professionals.

FDU’s new Master of Science in Service Innovation and Leadership will increase your competitive edge as a professional in the field whether you’re an entrepreneur, employed by a service-based company or a government agency. You will build your understanding of and skills in critical service industry strategies, financial systems, service management, marketing and more.

Available Entirely Online

The MS in Service Innovation and Leadership degree is available fully online, providing an opportunity for those whose schedule and/or distance from FDU campuses would otherwise limit their options. Use the AVAILABLE ONLINE button to request information specifically about pursuing the online master’s in service innovation and leadership.

About the Program

Today’s service industry in the United States and worldwide has broadened and evolved into a major player in sustaining a healthy economy. The newest projections for the industry call for a period of unparalleled growth that will bring with it increased demand for well-prepared and skilled service innovation and leadership professionals.

FDU’s new Master of Science in Service Innovation and Leadership will increase your competitive edge as a professional in the field whether you’re an entrepreneur, employed by a service-based company or a government agency. You will build your understanding of and skills in critical service industry strategies, financial systems, service management, marketing and more.

The 30-credit non-thesis program offers fully online delivery for the convenience of working professionals. With this degree, individuals who aspire to enter or advance in the service industry can gain valuable credentials and increase their opportunities for professional fulfillment in this rewarding field.

Goals

The goals of the Program are to:

  • Provide masters-level studies for traditional and non-traditional students in preparation for or advancement in the unique field of service innovation and leadership.
  • Provide a strong foundation in the core areas of leadership, service strategies, financial systems, human resource administration, organizational communication and conflict management and marketing as they pertain to service innovation and leadership.
  • Provide exposure to current topics related to service innovation and leadership.
  • Develop abilities to formulate research related to the development and improvement of service innovation and leadership.
  • Support the success of the students in the educational process.
  • Contribute to the preparation of world citizens through global education.
  • Encourage the development of innovative thought and action in the field of service innovation and leadership.
 

Degree Requirements for MSSIL

The 30-credit non-thesis program offers fully online delivery for the convenience of working professionals. With this degree, individuals who aspire to enter or advance in the service industry can gain valuable credentials and increase their opportunities for professional fulfillment in this rewarding field.

The Curriculum

The curriculum draws upon students’ work experience to integrate theory and practice as it prepares them for positions in service leadership. The required courses were developed based on need and potential demand. Students will be required to complete a master’s level research paper during the last term of study in the Program as a capstone requirement. This paper and its requirements will be introduced during the early part of the student’s degree when they enroll in Introduction to Graduate Studies and Research.

Follow the linked course numbers to access each course’s complete Coursefinder record including scheduling information.

Required Courses/ Core Curriculum – (27 credits)
MSSIL 7001 Introduction to Graduate Studies and Research
MSSIL 7003 Current Concepts of Leadership in the Service Industry
MSSIL 7004 Service Management
MSSIL 7005 Managing Service Industry Financial Systems
MSSIL 7006 Human Resource Management and Development in the Service Industry
MSSIL 7007 Global Marketing for the Service Industry
 MSSIL 7008 Organizational Communication and Conflict Management
MSSIL 7009 Capstone Service Innovation and Leadership
MSSIL 7010 Technology in the Service Industry

 

Electives – (3 credits)
MSSIL 6001 Civil Law and the Service Industry
MSSIL 6002 Accounting for Service Industry Administrators
MSSIL 6003 Distribution System Management
MSSIL 6004 Global Service Industry Business Management
MSSIL 6005 Organizational Behavior
MSSIL 6006 Ethical, Legal and Social Issues in the Service Industry
MSSIL 6007 Strategic Processes in Service Firms